State Farm® Insurance Agent Shannon Olson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Laura Smith
July 30, 2026
"I worked with Lais Burros from this agency. She was outstanding. She was patient and understanding and answered all my questions even though I asked them multiple times. I would definitely recommend contacting her if you’re in the market for new insurance."
"Laura, thank you for sharing your experience! I'm happy to hear that Lais provided such exceptional service and was able to assist you with all your questions. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
Bruce Creighton
July 30, 2026
"They are all very polite and professional. Great people to work with."
"Hi Bruce, thank you for sharing your experience with Cait! Her amazing communication skills and professionalism are truly appreciated. We are grateful for the opportunity to assist you and look forward to continuing to provide great customer service. - Shannon Olson - State Farm Insurance Agent, Jacksonville, FL"
Debbie Jones
July 28, 2026
"Moving states is stressful. When you reach out to get car insurance and everything was simple and easy. You are so happy to have found an efficient representative. I am happy to recommend Shannon Olson State Fsrm."
"Debbie, I'm glad we could make your transition between states a bit smoother and that you found our service efficient. Your recommendation means a lot to us. We're always here if you need anything else!"
ROBERT WARD
July 27, 2026
"Friendly and negotiable"
"Robert, thank you for taking the time to leave us a review! I'm happy to hear that you found our team friendly and easy to work with. We strive to make every interaction a positive one. Let us know if we can help with anything else!"
Maria Franco
July 23, 2026
"I was assisted by Laís with my car insurance. I received excellent service. I appreciate it. Thank you very much."
"Maria, thank you for your kind words! I'm happy to know you received excellent service and appreciate your recommendation. If you ever need anything else, feel free to reach out. Thanks for choosing us!"
Mary de Camargo
July 22, 2026
"Excellent service. This branch never gave up on me as a customer. Even when I switched companies for a short while she always sent me cards and called and checked on me. I switched back and am glad I did."
"Thank you, Mary, for your wonderful review! I'm happy to hear that you felt supported and valued by our office, even during your time away. It's great to have you back with us, and we're here to help with anything you need. We appreciate your support!"
Rexx Foglesong
July 17, 2026
"Shannon Olson has always been very helpful with our car insurance questions and needs. She is easy to talk to and we are very glad to be with State Farm Insurance. She makes it easy to renew the car insurance policy and gives us a fair quote for the price."
"Thank you, Rexx, for taking the time to leave us a review! I'm happy to hear that you've found our office helpful with your insurance needs and that the process has been smooth for you. It's great to know you're satisfied with the service and pricing. Let us know if we can help with anything else!"
Kylar
July 16, 2026
"Thank you Hannah for your patience and kindness in assisting me with my new policy! Your service is exceptional; may all the kindness you share find its way back to you!"
"Kylar, thank you for taking the time to leave us a review! I'm glad Hannah was able to assist you with your new policy. We appreciate your kind words and are happy to have you with us. Feel free to reach out if you need anything else!"
Stan Zielinski
July 13, 2026
"Lais was very helpful in helping us transfer coverage seamlessly when we moved to FL."
"Thank you, Stan! I'm glad to hear that Lais was able to assist you with transferring your coverage smoothly to Florida. We appreciate your feedback and are here if you need anything else."
Andy Keator
July 9, 2026
"Lais our agent made it very easy to get a quote and process a switch to State Farm. I was pleasantly surprised on the amount for car and home insurance which was a great deal. I would highly recommend this group for their responsiveness and efficiency in getting a better price for home and car insurance."
"Thank you, Andy! I'm glad to hear that Lais made the process of switching to State Farm smooth and that you're happy with the quote for your insurance. We appreciate your recommendation and are here to help if you need anything else!"
Samantha Westmoreland
June 8, 2026
"They do amazing at this office. There is always someone there to answer the questions you need and help with any policy charges that need to be made."
"Thank you, Samantha, for your kind words! I'm glad to hear that our team has been able to assist you with your questions and policy changes. Meredith is indeed a valuable part of our team, and we're grateful for her dedication. It's wonderful to have had you with us for almost five years. If you ever need anything else, don't hesitate to reach out!"
Maira Hasty
June 2, 2026
"Very sweet, caring, take the time to give you a quote and bind, very professional. Thank you so much, you are awesome"
"Thank you, Maira! I'm really happy to hear that you found our service sweet and professional. It's important to us to take the time needed to provide the best experience possible. We appreciate your kind words and support. Feel free to reach out if you need anything else!"
Jason McKnight
June 1, 2026
"Lais was extremely helpful getting my new insurance policies setup for my family's relocation to Florida. Home and auto rates were quite competitive! The only downside was the high price for motorcycle coverage, which I decided to go elsewhere."
"Thank you, Jason, for taking the time to leave us a review! I'm happy to hear that Lais was able to assist with setting up your home and auto policies for your move to Florida. We strive to offer competitive rates, and I'm glad you found them favorable. I understand your decision regarding the motorcycle coverage, and I appreciate your feedback. Let us know if we can help with anything else!"
Donald Lohr
May 27, 2026
"Lais was excellent! Very knowledgeable and efficient!"
"Thank you, Donald! I'm happy to hear that Lais provided you with knowledgeable and efficient service. We strive to offer the best support possible. We appreciate your support!"
jennifer castro
May 27, 2026
"Lais did an excellent job switching our insurance over from Cali to Florida! Super fast and definitely way more affordable than our old policy (and what other competitors are charging)"
"Thank you, Jennifer! I'm happy to hear that Lais was able to assist with your insurance switch and help you find a more affordable option. We strive to make transitions smooth and cost-effective for our customers. Let us know if we can help with anything else!"
Laura Dennis
May 22, 2026
"Lais was amazing! She managed to save me literally $1,000 a year!! Her customer service skills were on point and her friendly tone made me feel comfortable and at ease while in the process of switching insurers! Auto insurance as well as life insurance coverage! She is an Excellent agent and I highly recommend receiving your insurance coverage with her!! Thanks again !"
"Hey Laura, thank you for taking the time to leave us a review! I'm thrilled to hear that Lais was able to help you save so much and make the process comfortable for you. We're proud to have her on our team, and it's great to know you felt at ease with your insurance coverage. We appreciate your recommendation! Let us know if we can help with anything else!"
Shawnessy Walters
May 21, 2026
"I have been Shannon Olson and her team for some years now and they are always a pleasure to work with. I work with Hannah Holden a lot and she is always friendly and so helpful."
"Thank you! I'm happy to hear that you've had such a positive experience with our team over the years. Hannah is indeed wonderful, and we're glad she's been able to assist you so well. We appreciate your continued support!"
Bobby Myers
May 12, 2026
"Helpful and prompt with following up on questions. Great customer service."
"Thank you, Bobby! I'm happy to hear that you found our service helpful and prompt. Providing great customer service is important to us. If you have any more questions or need assistance, feel free to reach out anytime!"
K P
May 11, 2026
"Great experience here, very friendly and professional. Hannah is an A+++"
"Thank you! I'm glad you had a great experience with us. Hannah is indeed fantastic, and we're grateful to have her on our team. If you need anything else, feel free to reach out!"
Ricky Falkenstein
May 8, 2026
"I recently worked with Lais to set up a new insurance policy, and she was absolutely wonderful! From start to finish, she was incredibly informative, patiently answering all my questions and explaining everything in clear, easy-to-understand terms. She took the time to listen carefully to my needs and made sure the coverage was tailored perfectly for me.
What stood out most was how attentive and professional she was throughout the entire process. She made what can often be a stressful experience feel smooth and reassuring. I’m genuinely excited to move forward with Lais and her agency for all my future insurance needs.
I highly recommend Lais — she’s a true professional who truly cares about her clients. Five stars! ⭐⭐⭐⭐⭐"
"Thank you so much, Ricky! I'm delighted to hear about your positive experience with Lais. Her dedication to providing clear and attentive service is something we truly value. It's wonderful to know she made the process smooth and reassuring for you. We’re excited to continue supporting your insurance needs. Let us know if there's anything else we can assist you with!"
Matthew Thomas
May 8, 2026
"We recently moved full time to our home in Florida and Lais was a very helpful in assisting us with transferring all of our policies from our State Farm agent in Tennessee to Shannon Olson’s office. Lais was friendly, professional and a pleasure to work with."
"Thank you, Matthew, for sharing your experience! I'm glad to hear that Lais was able to assist you with your policy transfers and that you found her friendly and professional. We appreciate your trust in our office for your insurance needs. Let us know if there's anything else we can do for you!"
MarTzar MD
May 4, 2026
"Easy and effective , personal, attentive, “best rep by far @ Lais” ;)"
"Thank you, Pharm.D Sarmiento! I'm glad you found our service easy and personal. We strive to be attentive to all your needs. If there's anything else we can assist you with, feel free to reach out!"
Shayna Dietrich
April 22, 2026
"Hannah at State Farm is always great to work with. She responds fast and is always able to help me!"
"Thank you for your review, Shayna! I'm delighted to hear that Hannah has been consistently helpful and responsive. We appreciate your trust in us and are here whenever you need assistance. Thanks for choosing us!"
eulalio ramos
April 20, 2026
"Lais was a great help. She answered any questions I asked and explained anything I didn’t under she was a awesome help"
"Thank you, Eulalio! I'm happy to hear that Lais was able to assist you so effectively. Our team is dedicated to providing clear and helpful service, and it's great to know she made a positive impact. If you have any more questions or need further assistance, feel free to reach out!"
Bob Johnson
April 16, 2026
"Lais Barros, Did a great job of getting me a quote quickly and getting the policy active immediately. This was great customer service and It was a please to work with her. Thank you!"
"Thank you for the wonderful review, Bob! Cait is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."